Returns

RETURNS

I hope you are delighted with your purchase and shopping experience with us! If you're not - please get in touch, I would love to be able to resolve any issues you may have.

If you change your mind once you’ve received your item or it’s not quite what you were expecting, we are happy to offer you an exchange or store credit.

The item must be returned to us unused, unopened and in its original packaging. We recommend using tracked postage - we are not liable for any parcels lost in transit. Once the item is received we will be in touch to discuss the next steps.

Please note, we do not refund postage costs or cover the cost for the return delivery of items for change of mind. We are not able to accept returns for items purchased on sale or at a discounted price.

Please contact us within 7 days of receiving your order to arrange return.

FAULTY ITEMS

Due to the nature of handcrafted products by small scale artisans, slight variations in colours or design may occur - these are not considered faults. We do our best to describe and photograph items accurately and all products are carefully checked over before dispatching. If you are ever unsure or need additional photos or help with a purchase, just get in touch! 

If you believe something that you have received is faulty, please email hello@fairplaytoys.nz outlining the issues. If your parcel looks damaged upon arrival please notify us immediately so we can start the claims process with the courier company. As we are an online business, photos are really helpful here!

REFUNDS

If you have received a faulty item and we are unable to replace it, your refund will be processed to your original payment method.

If your return is simply a change of mind, once we have received your products back in saleable condition we are happy to exchange for a product of equal value or issue you with store credit.

CANCELLATIONS / CHANGES TO ORDERS

Once your order has been placed we aim to dispatch the same day where possible and are therefore unable to cancel it. While we will do our best to make changes, our processing times mean this is not always possible.

If you have ordered an incorrect item (colour/style) please contact us with your order number and any changes required as quickly as possible and we will see what we can do! 

If we have not yet dispatched your order and you wish to cancel, please be aware there may be a small restocking charge to cover our processing fees.