SHIPPING WITHIN NEW ZEALAND
Nationwide for small parcels $6.50
Nationwide for standard parcels starts from $8
Rural post surcharge $3
If you have a rural address, please select the rural postage option or provide a standard address. We are unable to continue covering the cost when the wrong option is selected (please note we do already subsidise this fee).
If the shipping seems too high for the products in your cart, please get in touch for a quote - sometimes when many items are purchased, the system over-calculates!
In rare cases where multiple large items are ordered (eg. to centres or bulk orders) we may need to charge shipping based on volume - we will be in touch before dispatching your order if this occurs.
Pick up in Silverdale, Auckland is free - just select the 'Collect' option in the checkout and we will notify you when it's ready (generally after 1pm the same day). Please email email@example.com to organise a time.
Yes, we can and do ship world wide! At this time the shop is only set up for shipping within New Zealand but if you are an international customer please contact us with your wishlist and we are more than happy to help with a quote.
You will be emailed an order confirmation immediately after placing your order online. We try to dispatch orders received before 12pm on the same day using a tracked service. If you have special instructions for delivery or if your order is urgent, please leave us notes in the order comments when checking out.
If you require a signature on delivery please contact us to organise - there may be an additional fee for this.
You will be emailed a shipping notification with tracking details when your order is packed. Please allow up to 24 hours for tracking to become available.
Most orders are sent with overnight delivery but please allow an extra 2-3 days for South Island or rural delivery.
Please open and inspect the contents of your parcel within 24 hours of receiving it. If there is any damage from transit we need to know straight away so that we can start the claims process.
A LITTLE NOTE ON PACKAGING
We don't do additional branded packaging on our products - your purchases will either come wrapped in tissue paper or in the plain cardboard packaging we receive it in. This means we can cut down both on cost and waste - a win for you, for us and the environment!
In caring about who makes our toys we also care about how we get them to you - we try to use recyclable and compostable packaging where we can. If you receive bubble wrap in your order this been recycled from something shipped to us and we encourage you to reuse this packaging again ♡