SHIPPING WITHIN NEW ZEALAND
Nationwide for small parcels $6.95
Nationwide for standard parcels starts from $9
Rural post surcharge $4
If you have a rural address, please select the rural postage option or provide a standard address to avoid delays in dispatching your order. With courier price increases and surcharges, we are no longer able to cover the difference when the correct postage is not selected. Parcels will not be sent until correct postage is paid or alternative address is provided.
If the shipping seems too high for the products in your cart, please get in touch for a quote - sometimes when many items are purchased, the system can over-calculate. For education/bulk orders, you are welcome to email for a shipping quote first.
We don't make a profit on shipping, but in rare cases where multiple large and oversize items are ordered we reserve the right to charge shipping based on volume - we will be in touch before dispatching your order if this occurs to provide you with options. If you would prefer a quote ahead of ordering, please get in touch!
Collection in Silverdale, Auckland is free - just select the 'Collect' option in the checkout and we will notify you when it's ready (generally after 1pm the same day). You can email firstname.lastname@example.org to organise a time or call 0210361767. Please note that as we are an online business we don't have a shop front, so do contact us first or wait until you receive your pick up email notification to make sure we have your order ready!
Yes, we can and do ship world wide! At this time the shop is only set up for shipping within New Zealand but if you are an international customer please contact us with your wishlist and we are more than happy to help with a quote.
Please note we are not liable for any additional customs fees or duties applicable in the receiving country. There are also expected delays due to the global pandemic so we do expect the delivery timeframe to be slightly longer than standard at the moment.
You will be emailed an order confirmation immediately after placing your order online. We try to dispatch orders received before 12pm on the same day using a tracked service, but please allow 2-3 days during busy periods. If you have special instructions for delivery or if your order is urgent, please leave us notes in the order comments field when checking out.
If you require a signature on delivery please contact us to organise - there may be an additional fee for this.
You will be emailed a shipping notification with tracking details when your order is packed. Please allow up to 24 hours for tracking to become available. Most orders are sent with overnight delivery but please allow an extra 2-3 days for South Island or rural delivery. There may also be additional delivery delays due to the pandemic affecting couriers nationwide - once a parcel has been picked up, this is unfortunately outside of our control and we thank you for your understanding and patience.
Please open and inspect the contents of your parcel within 24 hours of receiving it. If there is any damage caused in transit we need to know straight away so that we can start the claims process. You will also need to keep ALL of the original packaging in case the courier needs to uplift and inspect - without it claims are generally unsuccessful and we will be unable to claim on your behalf.
A LITTLE NOTE ON PACKAGING
We love to reuse clean packing materials where we can and source our cardboard boxes from another local business in Silverdale. This might mean the box you receive your goodies in isn't brand new - but it means we can minimise both cost and waste - which is a win for you, for us and the environment!
In caring about who makes our toys we also care about how we get them to you - we only use recycled or compostable courier bags. We never purchase bubble wrap or the like - if you do receive some in your order this been recycled from something shipped to us and we encourage you to reuse it again ⚘