Fairplay Layby FAQs

Want to secure your favourite fair trade toys and resources now and pay over time? Our direct to store layby option lets you spread out the cost at a pace that works for you, without the use of Buy Now Pay Later Apps.

How It Works

Step 1: Add your items to your cart.

Step 2: Select 'Pay Another Way' under the Payment field at checkout, then choose the 'Bank Deposit' option.

Step 3: Reply to your order confirmation email with your desired payment amount and frequency (e.g., weekly or fortnightly). We’ll reply back with our bank details!

Step 4: Secure your order with a $10 deposit within 3 working days (this goes directly toward your balance). Please include your order number and the word LAYBY.

Step 5: Pay at your own pace—just remember to include your order number as the payment reference so we can credit your account quickly.

Step 6: As soon as your order is paid in full, we’ll pack it up and ship it straight to your door (or have it ready for collection).

Frequently Asked Questions

Getting Started & Payments

• What is the minimum order for a layby?

  You can start a layby on any order of $50 NZD or more.

• How do I make payments?

  Payments are made via direct bank transfer. Always include your order number in the payment reference details so we can match it to your layby.

• What are the payment terms and schedule?

  We’re flexible! Outside of the initial $10 deposit within 3 working days, you can choose the payment amounts and frequency that suit you best. Just keep in mind that we hold onto your items and only ship once the full balance is cleared.

• How do I check my remaining balance?

  Whenever you'd like an update on your remaining balance, simply send us a quick email and we’ll confirm it for you!

• When will my order ship?

  We dispatch orders within 1–3 working days after your final payment clears.

Managing Your Order

• Can I add items to an existing layby?

  Yes! If you'd like to add extra items to your layby, send an email to hello@fairplay.nz and we'll help update your order without needing a new deposit. Please note that shipping costs may be adjusted depending on the size or weight of the new items added.

• Can I modify my items or cancel my layby?

  If you need to make changes, reach out to us and we'll do our best to adjust your order. If you need to cancel your layby altogether, we can process a refund minus a 5% cancellation fee to cover administration and stock reserve costs.

• What if I need extra time?

  Life happens! If you need a little flexibility with your layby timeframe, just send us a quick email before your payments stall so we can work something out together.

Have More Questions?

We’re always happy to help. Send us an email at hello@fairplay.nz and we’ll get back to you!